Shipping Policy

Shipping Policy

 

Please note that all delivery times stated on our website are estimates and may vary due to unforeseen circumstances. Due to our current high demand, some orders may take 2 weeks to arrive. Please contact us at  Support@tunedco.com if you have any questions. 

 

SHIPPING PRICES
Shipping prices will vary depending on your country of residence. Shipping rates are calculated based on the shipping address you provide during checkout. To check how much your shipping costs would be, simply add any item to your cart and proceed to checkout. You will be able to view the shipping options and rates for your order before you complete the purchase. Please note that any customs duties or taxes imposed by your country's customs agency will be your responsibility and are not included in the shipping fee.

ORDER PROCESSING
Most orders are processed within 24 business hours.
If you believe that your order has not shipped within the timeframe specified in our shipping policy, please feel free to contact us for an update. We are committed to providing prompt and efficient shipping services, and we will do our best to keep you informed about the status of your order. Whether you have questions about shipping times, tracking information, or any other concerns, our customer service team is always here to help you.

WRONG SHIPPING INFORMATION 
We generate our shipping labels using the information provided by our customers. If you notice that you have entered an incorrect or incomplete address, please notify us immediately so we can correct it for you free of charge, provided the order has not shipped out yet. In the event that the order has already shipped, please contact the courier directly to prevent complications and let us know about the error. Please note that we cannot be held responsible for any lost/undelivered packages due to incorrect/insufficient shipping information provided by the customer.

PACKAGE PICKUP
If your package is unable to be delivered directly to your address and is awaiting pickup at a local post office or a designated pickup point, it is important to retrieve it within the specified timeframe. Failure to pick up the package within the allotted time may result in the package being returned to the sender or potentially destroyed by the shipping carrier. Please be aware that we are not responsible for notifying customers about package pickups, the responsibility always lies with the local delivery company. Please track your package vigilantly to stay informed about its status and any necessary pickups, as local delivery companies may occasionally face challenges in providing timely notifications, such as incorrect contact information provided by the customer or their inability to provide timely notifications. Please note that if the package is returned to us or destroyed due to non-pickup, we cannot be held responsible and we will not be able to provide refunds or resend the package free of charge.

CUSTOMS POLICY
- For EU countries, there are no customs fees as we pay the VAT under the Import One-Stop Shop (IOSS) scheme.
- In major countries such as the US, UK, Canada, Australia, New Zealand, Switzerland, and Norway, there generally aren't any customs fees. However, even in these countries, there might  be customs fees for very large bulk orders (e.g., over 10 items), although we cannot be certain.
- Based on our experience, South American countries are more likely to charge customs fees compared to other regions.

Customs fees are determined by the customs regulations of the destination country and are the responsibility of the customer. If customs fees are required, they must be paid promptly to prevent the package from being confiscated, destroyed, or returned to the international carrier, who may also destroy the package to avoid the cost of returning it. In such scenarios, we cannot be held responsible, and no refunds or replacements will be provided. Please be aware that customs authorities sometimes fail to notify customers about fees in a timely manner, similar to local delivery companies' notifications for package pickups. It is the customer's responsibility to stay informed about their package status, including any potential customs fees, by using various tracking resources, not just our provided tracking page.

DELIVERED PACKAGES
Once a package has been marked as delivered by the carrier, our responsibility for the package concludes. If the package is marked as delivered and you cannot locate it, we can only offer a refund or resend the items free of charge if you obtain a non-delivery statement from the local delivery company and present it to us. Without this statement, we are unable to process refunds or reshipments. In unfortunate scenarios such as theft or loss of a delivered package, we cannot be held responsible. If you suspect that your package has been stolen, we advise filing a police report and notifying your local postal carrier. In instances where the package might have been delivered to an unsecure location or if there are discrepancies in the delivery process, the responsibility and potential compensation should be sought from the local delivery company. We encourage customers to contact their local carrier directly to resolve such issues, as they have access to detailed tracking information and can offer insights into the delivery process.

 

TunedCo™ is the operator of https://tunedco.com/. By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

2. Shipping Costs
Shipping costs are flat rate. Payment for shipping will be collected with the purchase.

3. Returns
3.1 Return Due To Change Of Mind
TunedCo™ does not accept returns due to change of mind.

3.2 Warranty Returns
TunedCo™ will happily honor any valid warranty claims, provided a
claim is submitted within 30 days of receipt of items.
Customers will be required to pre-pay the return shipping.
Upon return receipt of items for warranty claim, you can expect TunedCo™ to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

3.3 Returns for delayed Priority or Express shipments
If you choose Priority Shipping or Express Shipping and the delivery time exceeds the specified timeframe, we will issue a full refund of the shipping costs.

The refund applies only to the shipping costs. We are unable to refund the full cost of the items in your order as they will already be in transit. The delayed delivery must be verified by tracking information from the shipping carrier.

4. Delivery Terms

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 5 - 30 business days. Covid-19 related delays can occur.

4.3 Dispatch Time
Orders are usually dispatched within 1 business day of payment of order. 
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

4.5 P.O. Box Shipping
TunedCo™ will ship to P.O. box addresses.

4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.

4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

5. Tracking Notifications
Upon fulfilment, customers will receive a tracking link (by email) from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

7. Duties & Taxes
7.1 Sales Tax
Sales tax is not applied to the price of the goods as displayed on the
website

7.2 Import Duties & Taxes
Import duties and taxes for international shipments are the responsibility of the customer. We are not required to pay the cost of any import taxes that may occur.

8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched provided it is inline with our refund policy. If an
order has already been dispatched, please refer to our refund policy.

9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

10. Customer service
For all customer service enquiries, please email us at
support@tunedco.com